La revolución de la automatización de la CX: Avanzando más allá de los bots hacia un futuro híbrido

Fragmented customer journeys, solutions sprawl, and automation that doesn’t truly get the work done remain the reality for many contact centers today. If you’re ready to cut through outdated assumptions about AI and discover what really works to solve today’s CX challenges, then watch this practical, no-hype discussion between Pedro Andrade, VP of AI at Talkdesk, and Keith Dawson, Research Director at ISG.

In this on-demand webinar:

• You’ll learn how CXA is transforming customer journeys by moving beyond fragmented point solutions and basic chatbots to a unified approach that orchestrates the full end-to-end experience.

• We’ll unpack the data behind capacity loss—including why up to 34% of inbound calls go unanswered—and show how CXA provides an immediate path to handling demand while improving efficiency and outcomes.

• Finally, we’ll explore how CXA enables a truly hybrid workforce, seamlessly blending human expertise with a digital workforce to deliver better experiences at scale.